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FunnelCart

General Terms and Conditions of Sale

FunnelCart general terms and conditions of sale

TABLE OF CONTENTS

Preamble

These General Terms and Conditions of Sale (the “GTC”) govern the distance and electronic sale of the FunnelCart WordPress plugin and associated services, marketed by the company Sdravobiz S.R.L. from the website https://funnelcart.pro/en/accueil/ and the store https://sdravobiz.com.

FunnelCart is software that the Customer installs and runs on their own WordPress site, on their own hosting. The Publisher provides neither hosting nor an online execution service: it provides software, its updates, and its support.

Any Order implies unreserved acceptance of these GTC in their version in force on the date of the Order. The Customer is invited to read them carefully, print them, or save them on a durable medium before confirming their Order.

The Customer is expressly invited to consult Articles 8 (License of Use and Source Code), 9 (License Key and Activations), 11 (Expiration, License Validity, and Lockout), 13 (Dependencies), 15 (Lifetime License), 17 (Withdrawal and Refund), and 20 (Warranties and Liability), which define the limits of the product and the sharing of risks between the Parties.

Article 1 — Definitions

  • Publisher or Seller: the company Sdravobiz S.R.L., identified in Article 2.
  • Customer: any natural or legal person, professional or non-professional, who places an Order.
  • Consumer: an individual Customer acting for purposes that do not fall within the scope of their commercial, industrial, craft, or professional activity, within the meaning of OUG nr. 34/2014.
  • Professional: Customer acting within the scope of their professional activity, including when acting in the name of or on behalf of another professional.
  • Product or Plugin: the FunnelCart WordPress plugin, as described on the Site, its files, resources, and documentation.
  • Funnel: the sequence of pages built with the Plugin on the Customer’s site — opt-in, presentation, sales, checkout, post-purchase offers, thank you — and the routing and actions connecting them.
  • Site (capitalized, in the sense of activations): a distinct WordPress installation, identified by its address, on which the license key is activated.
  • Publisher’s Site: the websites https://funnelcart.pro/en/accueil/ and https://sdravobiz.com, their subdomains, and the customer portal.
  • License Key: the identifier provided to the Customer after payment, which unlocks activations, updates, and support.
  • License Server: the service operated by the Publisher that records activations, verifies key validity, and delivers updates.
  • Visitor, Lead, or Buyer: any person who browses a Funnel installed by the Customer on their own site, leaves their contact details, or places an order.
  • Journey Data: information recorded by the Plugin in the Customer’s database — page views, offers displayed and accepted, entered contact details, orders, IP address according to settings, proof of consent for the one-click offer, acquisition source, notes, and tags.
  • Sales Platform: the WordPress plugin FluentCart, which manages the Customer’s catalog, checkout, and payments, and upon which the Extension builds its Funnels.
  • Contact System: the contact management or customer relationship management tool to which the Extension copies Leads, or the endpoint URL provided by the Customer for this purpose.
  • Third-Party Components: WordPress itself, PHP, the Customer’s server, the Sales Platform, payment providers, Contact Systems, themes, plugins, libraries, programming interfaces, and services provided by third parties and with which the Extension interacts.
  • Order: the act by which the Customer acquires a license under the terms hereof.
  • Contract: the agreement formed between the Publisher and the Customer upon confirmation of the Order, consisting of these GTC, the description of the purchased offer, and the Privacy Policy.

Article 2 — Identification of the Publisher

  • Company Name: Sdravobiz S.R.L.
  • Legal Form: Societate cu Răspundere Limitată (S.R.L.)
  • Registered Office: Strada Trandafirilor 51, 307220 Giroc, Romania
  • CUI / Unique Registration Code: RO51472367 (operations in Romania)
  • Intra-Community VAT Number: RO51472369 (operations outside Romania)
  • Trade Register Registration: J2025016522009
  • Share Capital: 200 RON
  • Email (publisher, legal, GDPR): contact@sdravobiz.com
  • Email (service, orders, support): contact@sdravobiz.com
  • Websites: https://funnelcart.pro/en/accueil/ — https://sdravobiz.com

The Publisher is subject to Romanian VAT at the standard rate of 21% and registered for the European Union’s One-Stop-Shop (OSS) scheme for distance sales of electronic services to consumers residing in another Member State.

Article 3 — Purpose of the Agreement

These Terms and Conditions define the rights and obligations of the Parties in connection with the provision of the Extension, its updates, and associated services.

The Product is marketed worldwide, from Romania, by electronic means.

The Product is downloadable software, installed and run by the Customer on their own WordPress site. It is not provided in hosted mode. The Publisher does not operate any platform on which the Customer’s Funnels run, stores no Journey Data, and has no access to the Customer’s site or database.

What the Customer acquires is a license key, granting access for a specified number of Sites to updates delivered by the License Server and to support, under the terms of Articles 8 to 11.

The Customer acknowledges having reviewed, prior to placing their Order, the essential characteristics of the Product, its price, its performance terms, its technical prerequisites, its limitations, and these Terms and Conditions. They specifically acknowledge that FunnelCart is a lead qualification and capture tool, and not a custom development service, business consulting service, or traffic generation service: the results obtained depend directly on their audience, the questions they write, their settings, and the resources they dedicate to it.

Article 4 — Offers, Services, and Pricing

4.1 Annual Subscription

The license can be subscribed to as an annual subscription. For its duration, the subscription grants the right to activate the Extension on the number of Sites specified in the offer, access to updates, and access to support.

4.2 Lifetime License

The license can also be acquired as a lifetime license: the Customer makes a one-time payment and is no longer liable for the annual subscription for the duration defined in Article 15.

The Customer is expressly informed that the term “lifetime” refers to the commercial and technical lifespan of the Product, and not a perpetual or unlimited duration. The conditions, limitations, and cases of termination of this plan are fully defined in Article 15, which the Customer acknowledges having read and accepted prior to their Order.

4.3 Number of Sites

The plans differ by the number of Sites on which the key can be activated simultaneously.

The Product is complete in every plan. Funnels, steps, offers, tracking, statistics, and integrations are identical from the first tier to the last. Three features, which are only relevant to multiple sites or multiple people — white labeling, administration appearance, and member management — are available starting from plans covering multiple Sites.

Details of the plans, the number of included Sites, and current pricing can be viewed in real time on the Pricing page of the Publisher’s Website, which forms an integral part of the Contract.

4.4 Launch Offers

The Publisher may provide launch offers, limited in time or by number of Customers, featuring preferential pricing, an increased number of Sites, or special benefits.

The terms of a launch offer are those displayed on the date of the Order; they are guaranteed to the Customer for the license concerned and are neither extendable to a subsequent order nor combinable with any other offer, unless expressly stated otherwise.

4.5 Support

The support included in the licenses is written support, provided via the customer account area and by email. It does not include phone calls, video conferences, or one-on-one appointments.

It is not limited by any specific duration: it is granted for the entire duration of the license, including for a lifetime license, for as long as the Publisher continues its business activity and publishes the Product.

It covers the installation, configuration, and operation of the Extension. It does not include: the development of specific features, the drafting of the Client’s pages and offers, the configuration of their Contact System, the administration of their hosting, the fixing of their theme or other extensions, nor the audit or overhaul of their website.

The Publisher strives to provide an initial response within a target timeframe of one business day. This timeframe is an objective and not a contractual commitment.

4.6 Prices

Prices are displayed in euros (EUR) or in the currency selected by the Client. They are stated exclusive of taxes; the applicable VAT amount is calculated at the time of payment according to the rules of Article 6.

Prices do not include: the Client’s domain name and hosting, licenses for the Sales Platform, Contact Systems, and other extensions they use, fees for third-party services activated on their own initiative, nor fees charged by payment service providers.

4.7 Price changes and add-on modules

The Publisher reserves the right to modify its prices at any time. Orders in progress are billed at the price in effect on the day of their validation.

For annual subscriptions, any price increase is notified to the Client by email at least thirty (30) days before it takes effect. A Client who rejects the new price schedule may terminate their subscription without penalty before the effective date; failing termination, the new price schedule shall apply to them on the following renewal date.

The Publisher also reserves the right to offer, as an add-on and at their own rate, additional modules whose operation involves recurring costs or a dependency on third-party application programming interfaces. These modules are not included in the license, regardless of its form, and their absence does not constitute a defect in the Product.

Article 5 — Ordering and Formation of the Contract

The Order is placed online according to the following steps:

  • selection of the offer, the number of Sites, and the license type;
  • entry of billing information (identity, address, VAT number for EU Professionals);
  • express acceptance, via a single checkbox whose wording covers each of these items, of these T&Cs, the Privacy Policy, and — for Consumers — the immediate provision of the Product entailing a waiver of the right of withdrawal under the terms of Article 17;
  • secure payment;
  • confirmation of the Order by email, including the download link and the license key.

The Contract is formed upon confirmation of payment by the payment service provider and the sending of the confirmation email. The Publisher reserves the right to refuse an Order for a legitimate reason: suspicion of fraud, ongoing dispute with the Customer, or manifest non-compliance of the intended use with Articles 18 and 19.

Article 6 — VAT and Billing

6.1 Applicable VAT

  • Consumer residing in Romania: Romanian VAT at the standard rate of 21%.
  • Consumer residing in another EU Member State: VAT of the country of residence, applied under the OSS scheme.
  • Professional established in another EU Member State: reverse charge, subject to the provision of a valid intra-Community VAT number verified via the VIES system. Otherwise, VAT is applied.
  • Customer established outside the European Union: invoicing excluding VAT, the Customer remaining responsible for taxes, duties, and formalities applicable in their country.

6.2 Invoicing

An invoice complying with Romanian tax requirements is issued for each Order and sent by email within a maximum of 72 hours after confirmation of payment. For annual subscriptions, an invoice is issued at each due date. Invoices are also available in the customer portal.

The Customer is responsible for the accuracy of the information provided. Any request for invoice rectification following erroneous information provided by the Customer may incur administrative fees.

Article 7 — Payment

7.1 Payment methods

Payment is made exclusively online, by bank card, via the payment service provider Stripe (Stripe Payments Europe, Limited). Visa, Mastercard, American Express, Apple Pay, and Google Pay are notably accepted.

The Publisher does not store any banking data. Payment information is collected and processed directly by the service provider, in accordance with the PCI-DSS standard and its own privacy policy.

7.2 Subscriptions and recurring direct debit

Annual subscriptions are subject to an automatic and recurring direct debit at each due date, until cancellation by the Customer under the conditions of Article 16. The Customer expressly authorizes this direct debit upon placing their Order and agrees to maintain a valid payment method throughout the duration of the subscription.

7.3 Payment failure

In the event of default, rejection, or payment failure, the Publisher informs the Customer by email and makes further collection attempts.

Failing regularisation, the subscription ends on its expiry date and Article 11.2 applies: the Extension keeps working, updates and support stop.

The Publisher also reserves the right to initiate any necessary recovery proceedings and to claim late payment interest and the fixed compensation provided for by applicable law.

Article 8 — User License and Source Code

8.1 The code is licensed under GPL

The PHP code of the Extension is distributed under the GNU General Public License, version 2 or later, in accordance with the rules of the WordPress ecosystem. The rights granted to the Customer by this license are neither restricted nor conditioned by these General Terms and Conditions.

8.2 What the GPL does not cover

The following are not covered by the GPL and remain the exclusive property of the Publisher or its licensors: the FunnelCart name and logo, images, illustrations, fonts, stylesheets, documentation content, texts on the Publisher’s Website, as well as the Publisher’s services and infrastructure — License Server, update channel, customer area, support, and community.

8.3 What is sold

What the Customer acquires by paying is access to the Publisher’s services: a license key, a number of activations, updates delivered by the License Server, and support. The price is not consideration for the delivery of the code, but for these services.

Consequently, the exercise by the Customer of the freedoms granted by the GPL — in particular redistributing the code — entails no obligation for the Publisher to grant third-party access to its services, nor to provide updates or support to a site that does not have a valid activation.

8.4 Trademarks

The Customer may not redistribute a modified version of the Extension under the FunnelCart name, logo, or visual identity, nor in any manner likely to imply that it is published, endorsed, or maintained by the Publisher.

Article 9 — License key, activations, and number of Sites

9.1 Activation

The license key is activated from the Extension’s license screen on each Site where it is installed. Activation registers the Site’s address with the License Server and deducts one activation from the quota of the subscribed plan.

During each exchange with the License Server, the Site exclusively transmits: the product identifier, the license key, the Site address, the installed version number, and an anti-replay nonce. No Journey Data, no visitor address, and no site content are transmitted.

9.2 Releasing an activation

The Customer may deactivate the key on a Site at any time from the same screen. If that Site is locked, the Publisher releases the activation upon simple request sent to contact@sdravobiz.com. The activation is then returned to the quota and can be transferred to another Site.

When the quota is reached, activation of an additional Site is refused. It is the Customer’s responsibility to release an activation or acquire a higher plan.

9.3 What a Site is

An activation corresponds to a WordPress installation identified by its address. A change of domain name, a hosting migration, or the regeneration of the site’s security keys may require reactivation. To this end, the Extension provides a seventy-two (72) hour grace period and attempts an automatic repair with the License Server.

9.4 Key Confidentiality

The license key is personal. The Client ensures its confidentiality and is liable for any use made of it. The public disclosure of a key, its separate resale, or its sharing with third parties outside the scope of Article 14 authorizes the Publisher to revoke it without prior notice or refund.

Article 10 — Updates and Distribution Channel

Updates to the Extension are provided directly within the Client’s WordPress dashboard, served by the License Server against a valid key. Each archive is sealed and verified by cryptographic signature prior to installation.

Included in the license, for its duration, are: bug fixes, compliance updates with WordPress and PHP versions, adaptations to the Sales Platform, supported page builders and Contact Systems, and new Product features, subject to Article 4.7 regarding add-on modules.

The Publisher makes no commitment regarding any release schedule, future functionality, or roadmap. Developments announced, presented, or mentioned for indicative purposes do not constitute a contractual commitment.

The Client remains free not to install an update. They are then solely responsible for any malfunctions, incompatibilities, or vulnerabilities that may result, and support may be contingent upon the installation of the current version.

The Publisher may discontinue support for a major version of WordPress or PHP that has become obsolete, or for a Third-Party Component that is no longer maintained, without this constituting a lack of conformity.

Article 11 — Expiration, License Validity, and Lockout

This article describes exactly what happens depending on the state of the license. The Customer acknowledges having reviewed it prior to their Order.

11.1 Before Expiration

Fourteen (14) days before a subscription expires, the Extension displays a reminder in the Site administration. Nothing is blocked.

11.2 After a subscription expires

When a subscription expires without being renewed, the Extension keeps working on the Sites where the license was activated: administration, Funnels, statistics and outgoing transmissions remain available. Only updates and support stop. A banner indicates this in the administration.

11.3 Lockout

The Extension locks immediately when the license has never been activated on the Site, has been revoked, refunded or deactivated, is invalid, has been detected on a cloned Site, when the Extension’s files have been modified, or in the case provided for in Article 11.4. Locking produces precisely the following effects:

  • The Extension’s administration closes. Its screens are replaced by the activation screen. Only entering a key remains possible.
  • Funnels are no longer served. Their pages display a neutral message inviting the visitor to come back later. The Extension no longer presents any offer.
  • Outgoing transmissions cease. Nothing is sent to the Contact System, callback addresses, or advertising platforms.
  • The Customer’s store is not affected. Its products, payments and orders keep working outside the Funnels.
  • Nothing is deleted. No data is erased, altered, or rendered unreadable. The Customer regains all of their Funnels and Journey Data as soon as a valid key is activated.

Since the Customer’s data remains in their own database, they retain in all cases the ability to access it by their own means — backup, database export, hosting administration tools.

11.4 Periodic license confirmation

The Site confirms its license with the License Server automatically, every week. Each confirmation is valid for forty-five (45) days. A temporary unavailability of the License Server or a network outage therefore does not lock the Site: the recorded status is never downgraded by a communication failure, and the Extension reconnects on its own.

If the Site cannot reach the License Server for more than forty-five (45) consecutive days, the Extension locks under the conditions of Article 11.3. It reopens on its own at the first successful contact, without any action from the Customer. The Customer is responsible for ensuring that their hosting allows outgoing connections to the License Server.

11.5 Permanent discontinuation of the Product

In the event of the permanent discontinuation of the Product, Article 15.3 c) applies: the source code is published without a license mechanism, and Sites already installed continue to operate without the License Server.

Article 12 — Installation, Customer Environment, and Prerequisites

12.1 Prerequisites

The Extension requires a standalone WordPress site meeting the prerequisites published on the Publisher’s Website and reiterated in the Product archive, in particular a minimum version of WordPress and PHP. It is the Customer’s responsibility to verify, prior to their Order, that their environment meets them.

12.2 The Customer is in control of their site

The installation, configuration, security, backup, performance, and maintenance of the Customer’s site are their sole responsibility. The Publisher does not access the Customer’s site, except for delegated access that the Customer may grant on an ad hoc basis as part of support, revocable at any time.

12.3 Backups

As the Publisher does not hold any copy of the Customer’s data, it cannot under any circumstances restore them. It is the Customer’s responsibility to set up and verify their own backups, in particular before any update to the Extension, WordPress, their theme, or their other plugins.

12.4 Scheduled Tasks

Certain features — automatic purges, statistics aggregation, verifications — rely on the WordPress task scheduler, whose execution depends on site traffic. On a site with low traffic, these processes may be delayed. The Publisher recommends setting up a scheduled task at the server level; its implementation is the responsibility of the Customer or their hosting provider.

Article 13 — Dependencies: Sales Platform, Contact Systems, and Third-Party Services

13.1 The Extension sits in front of existing systems

FunnelCart does not replace the Client’s Sales Platform, their contact management system, or their page builders: it connects to them. Its operation therefore requires interoperability with Third-Party Components that the Publisher does not control and whose terms, interfaces, formats, and pricing may change independently of its control.

13.2 Consequences accepted by the Client

The Client accepts that the occurrence of any of the following events — without this list being exhaustive — is beyond the Publisher’s control and cannot incur its liability:

  • the modification, restriction, degradation, or removal of a feature, programming interface, or entry point of a Sales Platform, Contact System, or any other Third-Party Component;
  • the evolution of WordPress, PHP, a theme, a third-party plugin, or a hosting configuration rendering a feature unavailable or degraded;
  • the cessation of business, acquisition, policy change, or discontinuation of a third-party publisher or hosted scheduler;
  • a conflict between the Plugin and another software installed by the Client on their site;
  • any decision by a third-party provider, hosting provider, or public authority affecting the operation of the Client’s site.

13.3 Publisher’s Right of Adaptation

In the event of any of these occurrences, the Publisher may, at its sole discretion and without this constituting a breach of contract: adapt the Plugin, modify or restrict the features concerned, cease support for a Third-Party Component, or propose an alternative solution. It will prioritize, in order, the solutions that are least disruptive to the Client, and inform them with the best possible advance notice.

13.4 No Guarantee of Universal Compatibility

No provision of the Contract, no statement on the Publisher’s Website, no documentation, and no commercial exchange may be construed as a guarantee of compatibility of the Extension with all existing or future themes, extensions, page builders, caching systems, web application firewalls, hosting providers, payment providers, or Contact Systems.

The list of supported page builders, payment providers, and Contact Systems is that published on the Publisher’s Website on the date in question. It is subject to change. When an adapter is indicated as not verified against a real installation, this notice constitutes an express reservation.

13.5 Services activated by the Client

Call URLs, advertising platforms, imports from other funnel builders, and external tools entered by the Client into the Extension are governed by their own accounts and the specific terms of those services. The Publisher is neither an agent, guarantor, nor intermediary for them, and has access neither to these accounts nor to their content.

Article 14 — White label, resale, and use on behalf of third parties

14.1 White label

White labeling is included with the Product at no extra cost: the Client may rename the Extension in their site’s administration area and disable the brand notice displayed by default.

This option is a commercial feature. It alters neither the ownership of the Publisher’s rights, nor the nature of the license, nor the division of liabilities set out in Articles 18 and 20. It does not exempt the Client from complying with Article 8.4 in the event of redistribution.

14.2 Use on behalf of third parties

The Client acting as an agency, integrator, or service provider may install the Extension on their own clients’ websites, within the limit of the number of Sites in their plan. Regarding the Publisher, they remain the sole license holder, the sole point of contact for support, and solely responsible for compliance with these Terms and Conditions on each of these Sites.

It is their responsibility to provide first-level support themselves to their end clients, as the latter have no contractual relationship with the Publisher.

14.3 Prohibition of Resale

The resale or redistribution of license keys is prohibited. The only exception: the Client may use their keys within the scope of their own clients’ projects, as provided in Article 14.2, provided that they never invoice them for the license key itself, separately from their service.

14.4 Commercial Reference

Unless a refusal is notified to contact@sdravobiz.com, the Publisher may cite the Client’s name and logo as a commercial reference on its communication materials. This right is exercised without prejudice to the white label defined in Article 14.1, and never applies to the Client’s Journey Data or to their figures.

Article 15 — Lifetime License

15.1 Scope

The lifetime license exempts the Client, in exchange for a one-time payment, from paying the annual subscription for the duration defined in this article. It carries the right to activate the Extension on the number of Sites in the plan, access to updates, and access to support, under the same conditions as an active subscription.

Support is not limited by any duration: it is owed for as long as the Publisher continues its business and publishes the Product.

It is tied to a specific Client. It is neither assignable, transferable, nor divisible, except with the prior written consent of the Publisher.

15.2 Definition of Duration — Essential Stipulation

The term “lifetime” refers to the commercial and technical lifespan of the Product, and not to a perpetual, unlimited, or guaranteed duration.

By validating their Order, the Customer expressly acknowledges having understood and accepted that the lifetime license:

  • does not constitute a guarantee of perpetuity of the Product, the publishing company, a technology, or a Third-Party Component;
  • places the Publisher under no obligation to maintain the Product beyond what is permitted by the components and ecosystem on which it depends;
  • creates no perpetual obligation on the part of the Publisher;
  • does not prevent the Publisher from exercising the rights provided for in Articles 4.7, 10, 13.3, and 15.3.

This stipulation constitutes a decisive condition of the agreed price, without which the Publisher would not have contracted at this rate.

15.3 Termination of the lifetime license

a) Discontinuation decided by the Publisher. When the Publisher decides, on its own initiative, to cease the publication and support of the Product — for strategic, economic, or offering repositioning reasons — it notifies the Customer by email and observes a notice period of six (6) months before the actual shutdown of the License Server.

Throughout the duration of this notice period, updates and support continue to be provided under normal conditions, and the Publisher provides the Customer with useful information for the continuation of their activity. No additional amount is collected under the lifetime plan.

b) Discontinuation suffered by the Publisher. The six (6) months’ notice does not apply, and discontinuation may take effect within a reduced period, or even immediately, when it results from a cause external to the Publisher: a decision of a public authority, a case of force majeure within the meaning of Article 22, or cessation of activity, dissolution, liquidation, or insolvency proceedings of the Publisher itself. The Publisher then undertakes, to the extent materially possible, to pass on to the Customer the notice period it has itself received and to inform them without delay. These commitments constitute an obligation of means.

c) What remains in all cases. The termination of the lifetime license ends updates and support. It does not deprive the Customer of either the code already installed on their Sites, the rights granted by the GPL license on this code, or their data, which remains in their own database.

In the event of definitive discontinuation of the Product, the Publisher undertakes to publish the entire source code, free of any commercial conditions, and to remove the licensing mechanism from it, so that already installed Sites continue to function without the License Server. This commitment applies in case a) as well as in case b), to the extent, for the latter, that it remains materially possible.

d) No compensation. Upon expiration of the applicable notice period, or on the date of discontinuation when no notice period could be respected, the lifetime license terminates automatically. This termination does not entitle the Customer to any refund, any indemnity, any compensation, or any damages, regardless of the amount paid, the date of the Order, and the actual duration of use, subject to mandatory consumer protection provisions.

The Client acknowledges that this absence of compensation is the direct consideration for the agreed flat-rate price, which is significantly lower than the cumulative total of the corresponding subscriptions, and that it constitutes a decisive condition of the offer.

e) Client Breach. The lifetime license may be terminated as of right, under the conditions of Article 16.4, in the event of a material breach by the Client of these Terms and Conditions, particularly Articles 18 and 19.

15.4 Changes and Add-on Modules

The Client accepts that certain features covered by the lifetime license may be modified or restricted under the conditions of Articles 10 and 13.3, without the lifetime plan preventing the exercise of these rights and without these changes entitling them to any refund, even partial.

The add-on modules referred to in Article 4.7 are not included in the lifetime license. The Client’s refusal to subscribe to them does not entail the termination of their license, but the exclusion of the features concerned.

Article 16 — Term and Termination

16.1 Term

Subscriptions are taken out for one year and renew by tacit renewal for an identical period, until termination. The lifetime license is governed by Article 15.

16.2 Termination by the Client

The Client may terminate their subscription at any time from their customer area, without notice or justification. The termination takes effect at the end of the current period, which has already been paid for and is non-refundable, including in the event of early termination.

On the effective date, updates and support cease; Article 11.2 applies.

16.3 Termination by the Publisher

a) For convenience. When the Publisher decides on its own initiative to terminate a subscription offer, it notifies the Client by email and observes a notice period of three (3) months. The Client is refunded pro rata for periods already paid and unconsumed.

b) For external cause. When the termination results from one of the causes listed in Article 15.3 b), the three (3) month notice period does not apply. The Publisher passes on to the Client the notice period available to itself, informs them without delay, and refunds pro rata the periods already paid and unconsumed, subject to its actual ability to do so in the event of insolvency proceedings.

c) Lifetime license. This article does not apply to the lifetime license, which is governed by Article 15.3.

16.4 Termination for breach

In the event of a serious breach by the Client of any of their obligations — notably persistent default in payment, breach of Articles 18 or 19, unauthorized distribution or resale of a key, circumvention of licensing mechanisms — the Publisher may immediately revoke the key, then terminate the Contract as of right fifteen (15) days after formal notice has remained without effect.

In the event of a serious and immediate threat to security, legality, or third-party rights, revocation and termination may occur without notice.

Termination for breach does not entitle the Client to any refund, including for a lifetime license, and is without prejudice to any action for damages.

Article 17 — Right of withdrawal and refund

17.1 Exclusion for digital content

In accordance with Article 16 point m) of GEO no. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and with their acknowledgment of the loss of their right of withdrawal.

By validating their Order, the Consumer:

  • expressly consents to the immediate provision of the Product and its license key, and
  • expressly acknowledges losing, as a result, their right of withdrawal as soon as it is made available.

This acceptance is evidenced by the checkbox that the Consumer checks at the time of their Order, the wording of which expressly mentions the immediate provision and the resulting waiver of the right of withdrawal.

17.2 No refunds, and its only exception

No refund is granted. The Product is software made available immediately: its delivery is complete upon provision of the key and the download link.

This rule has a counterpart: before placing an Order, the Customer has the means to assess the Product — the detailed description on the Publisher’s Website, screenshots of each screen, videos, documentation, and the possibility of requesting a live demonstration. They are invited to make use of these before purchasing.

Only one cumulative exception:

  • the license key has never been activated on any Website, as definitively determined by the License Server; and
  • the request is sent to contact@sdravobiz.com within fifteen (15) days following the Order.

Once these two conditions are met, the refund is full and no proof is required. It is made using the original payment method within fourteen (14) days following acceptance of the request, and the key is revoked.

After the fifteenth day, no refund is possible, even if the key has never been activated.

And once a license has been activated, even briefly, even on a single Site, even if deactivated since, no refund is possible, including within the fifteen (15) day period. Activation indeed grants access to downloads, updates, and all features of the Product: it constitutes the full use of what was sold. The Client is advised to check the prerequisites in Article 12 and the compatibility of their environment before activating their key.

This policy shall not be construed as a waiver of the provisions of Article 17.1, and does not impede the mandatory rights of the Consumer in the event of a proven lack of conformity, governed by Article 20.1.

17.3 Duplicate charge

When the same Order has been billed twice, the duplicate charge is refunded upon simple request sent to contact@sdravobiz.com. This is not a license refund within the meaning of Article 17.2, but the restitution of an unwarranted payment.

Article 18 — Obligations and liability of the Client

The Client is solely responsible for:

  • their website, domain name, hosting, security, backups, and their restoration;
  • the pages, offers, and fields placed in their Funnels, their lawfulness, relevance, and proportionality with regard to the intended purpose;
  • the scoring, rejection, and redirection rules they configure, and their consequences with respect to their visitors, particularly regarding non-discrimination rules;
  • the consent text displayed to their visitors, its compliance, and the information owed to them;
  • the capacity as data controller that they exercise over the Journey Data, under the terms of Article 21;
  • the retention periods it configures — thirty days by default for visitor journeys, with no default limit for buyers;
  • the electronic messages it writes and sends from the Extension, and their compliance with the rules applicable to electronic marketing;
  • third-party services it connects — Sales Platform, payment providers, Contact System, calling addresses, advertising platforms, imports — and the specific terms of these services;
  • the confidentiality of its license key, its customer account credentials, and the access it grants to its collaborators;
  • the accuracy of the information provided to the Publisher, particularly for billing purposes;
  • the compliance of its activity with the regulations applicable to it: consumer law, pre-contractual information, industry-specific regulations, professional obligations, taxation.

The Customer indemnifies the Publisher against any claim, action, demand, or judgment originating from a visitor, a third party, or an authority, based on its use of the Product, on the data it collects, or on a breach of its obligations, and will bear the defense costs and damages resulting therefrom.

Article 19 — Prohibited Uses

In particular, the Customer is prohibited from:

  • bypassing, disabling, neutralizing, or altering the licensing, verification, activation, or update-sealing mechanisms, or attempting to obtain updates without valid activation;
  • publicly distributing, reselling separately, sharing, or making available a license key, outside the scope of Article 14;
  • activating the Extension on a number of Sites exceeding that of its plan, notably through installation duplication;
  • compromising the integrity, security, or availability of the License Server, the update channel, the customer portal, or the Publisher’s Website;
  • to use the Product to collect sensitive data within the meaning of Article 9 of the GDPR, banking data, or government identifiers from its visitors;
  • to use the Product for an unlawful, misleading, or fraudulent activity, or for unsolicited prospecting in violation of applicable rules;
  • to configure refusal or redirection rules based on a prohibited discriminatory criterion;
  • to use the FunnelCart name, logo, or visual identity in a manner likely to create confusion regarding the origin of a modified version (Article 8.4);
  • to request support for a Site that does not have a valid activation.

References to “unlimited” on the Publisher’s Website are understood to mean normal and good-faith professional use.

Any breach entitles the Publisher to revoke the key and terminate the Agreement under the terms of Article 16.4.

Article 20 — Publisher Warranties and Liability

20.1 Warranty of conformity

The Publisher warrants the conformity of the Product with the essential characteristics described on the Publisher’s Website. In the event of a proven lack of conformity, it shall, within a reasonable period, correct the defect or provide a conforming version.

Where a substantial lack of conformity cannot be corrected within a reasonable period, the Consumer retains the rights granted by applicable mandatory law, including, where applicable, termination of the Agreement and a refund.

20.2 Obligation of means

The Publisher is bound by an obligation of means. The Product is provided “as is”. The Publisher does not warrant uninterrupted, error-free, or bug-free operation, nor compatibility with all existing or future environments, themes, plugins, hosting services, and third-party services.

20.3 Warranty exclusions

Expressly excluded from the warranty are defects, malfunctions, or unavailability resulting from:

  • use not in accordance with the documentation or these GTC;
  • a modification of the Extension’s code by the Customer or by a third party;
  • the Customer’s environment: hosting, PHP or WordPress version, theme, other extensions, cache, web application firewall, server configuration, scheduled tasks;
  • a Third-Party Component, a Sales Platform, a Contact System, or a service activated by the Customer (Article 13);
  • settings, questions, thresholds, routing rules, and texts defined by the Customer;
  • failure to install an update published by the Publisher;
  • a defect in a visitor’s device, network, connection, or browser;
  • a case of force majeure (Article 22).

20.4 No guarantee of commercial results

The Publisher does not guarantee any commercial results. In particular, it does not guarantee any volume of collected contacts, number of orders, average order value, conversion rate, turnover, or return on investment.

Funnels, rates, amounts, simulators, screenshots, examples, and testimonials published on the Publisher’s Website are provided for informational purposes only and do not constitute a contractual commitment. The results of a Funnel depend on the Customer’s offer, traffic, and pages.

20.5 Limitation of liability

To the fullest extent permitted by applicable law, the total cumulative liability of the Publisher, from all causes and all damages combined, is limited:

  • for annual subscriptions: to the amounts actually paid by the Customer during the twelve (12) months preceding the generating event;
  • for the lifetime license: to one-third (1/3) of the price actually paid for this license.

20.6 Excluded damages

Under no circumstances shall the Publisher be held liable for indirect or consequential damages, including: loss of unsaved data, business interruption, loss of turnover, loss of margin, loss of clientele, loss of opportunity, unplaced orders, uncollected contacts, migration or recovery costs, damage to image or reputation, nor for the consequences of the unavailability of the Customer’s website or a third-party service.

20.7 Reservation

The limitations and exclusions of this article do not apply in the event of wilful misconduct or gross negligence by the Publisher, nor in the event of bodily injury, nor in cases where mandatory law prohibits it, notably for the benefit of Consumers.

Article 21 — Personal Data

21.1 Customer Data

The processing of the Customer’s personal data by the Publisher — account, order, billing, license, support — is governed by Regulation (EU) 2016/679 (GDPR), Law no. 190/2018 and the Privacy Policy, which forms an integral part of the Contract.

21.2 Customer Visitor Data — the Publisher is not a processor

Browsing Data is recorded in the database of the Customer’s website, on their own hosting. It does not transit through any server of the Publisher, is never transmitted to it, and is not accessible to it.

Consequently:

  • the Customer is the sole data controller within the meaning of Article 4(7) of the GDPR: they determine the purposes and means, define the legal bases and retention periods, inform their visitors, collect the necessary consents, publish their own privacy policy, and respond to the exercise of rights;
  • the Publisher is neither a data controller nor a data processor within the meaning of Article 28 of the GDPR regarding these data. It provides software, not a processing service. No data processing agreement is required in this respect, and none may be inferred from these terms.

The only exception is where the Customer requests support that requires access to their website: the Publisher then acts as a data processor, based on specific and documented instructions from the Customer, solely for the duration of the intervention, under the conditions specified in the Privacy Policy.

21.3 What the Extension makes available to the Customer

To help them fulfill their obligations, the Extension records proof of consent for the one-click offer (displayed text, date), registers a personal data exporter and eraser with native WordPress tools, and provides configurable retention periods after which user journeys are automatically purged.

The Customer is expressly informed that the default value of this setting does not trigger any purge: it is their responsibility to set a duration compliant with their own policy. These features are tools made available to them; their configuration and use are solely their responsibility.

21.4 Confidentiality

Each Party undertakes to maintain the confidentiality of non-public information of the other Party brought to its attention, for the duration of the Agreement and for five (5) years after its termination.

Article 22 — Force majeure

Neither Party may be held liable for a breach whose performance is prevented by an event of force majeure within the meaning of Article 1351 of the Romanian Civil Code.

In particular, the following are considered as such: natural disasters, fires, floods, armed conflicts, terrorist attacks, general strikes, pandemics, widespread failures of telecommunications or electricity networks, large-scale cyberattacks, as well as any decision by a public authority rendering the performance of the Contract impossible.

The affected Party shall notify the other as soon as possible. If the situation continues for more than sixty (60) days, either Party may terminate the Contract without compensation.

Article 23 — Complaints and Disputes

23.1 Prior Complaint

Any complaint must first be sent to contact@sdravobiz.com. The Publisher undertakes to provide an initial response within a target timeframe of seventy-two (72) business hours and to propose a solution within a reasonable timeframe.

23.2 Amicable Settlement

The Consumer Customer may resort to an amicable dispute resolution mechanism, and in particular refer to:

  • the Autoritatea Națională pentru Protecția Consumatorilor (ANPC): https://anpc.ro;

23.3 Jurisdiction

In the absence of an amicable settlement:

  • Business Customers: exclusive jurisdiction of the Romanian courts with jurisdiction over the Publisher’s registered office.
  • Consumer Customers: jurisdiction determined by applicable mandatory rules, in particular Regulation (EU) No 1215/2012, which allows the Consumer to bring proceedings before the courts of the Member State of their domicile at their choice.

Article 24 — Applicable Law

These GTC and the Contracts entered into pursuant to them are governed by and construed in accordance with Romanian law, to the exclusion of any other law, subject to the mandatory provisions of the law of the Consumer’s country of habitual residence which cannot be derogated from by agreement (Regulation (EC) No 593/2008 “Rome I”, Article 6).

The GNU General Public License applicable to the code remains governed by its own terms.

Article 25 — Final provisions

25.1 Modification of the GTC. The Publisher may modify these GTC at any time. The version applicable to each Order is the one in force on the date of its validation. For ongoing subscriptions and lifetime licenses, any substantial modification shall be notified at least thirty (30) days before it takes effect; a Customer who refuses it may terminate their subscription without penalty before this date.

25.2 Entire Agreement. These GTC, the description of the subscribed offer, and the Privacy Policy constitute the entire agreement between the Parties and supersede any prior or conflicting exchange, quotation, presentation, or document, including the Customer’s purchasing conditions.

25.3 Severability. If any provision of these terms is declared null, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. The Parties shall endeavor to replace it with a valid provision of equivalent economic effect.

25.4 Waiver. The failure of a Party to assert a breach by the other Party shall not be construed as a waiver of the right to assert it at a later date.

25.5 Assignment. The Customer may not assign the Agreement without the prior written consent of the Publisher. The Publisher may assign the Agreement to any company within its group or in connection with a merger, contribution of assets, or transfer of business, provided that the assignee assumes the obligations thereunder.

25.6 Subcontracting. The Publisher may use subcontractors for the performance of the Agreement, for whom it remains responsible to the Customer.

25.7 Evidentiary Agreement. Electronic records — License Server logs, emails, online forms, payment service provider receipts — stored in the systems of the Publisher or its subcontractors are admissible as evidence, unless proven otherwise by the Customer. This applies in particular to the determination that a key has never been activated, within the meaning of Article 17.2.

25.8 Language. These GTC are drafted in the French language. Translations are provided for convenience; in the event of a discrepancy, the French version shall prevail for Customers outside Romania, and the Romanian version for Customers established in Romania and for any proceedings brought before a Romanian court.

25.9 Contact Information. Any correspondence relating to these terms shall be addressed to:

Sdravobiz S.R.L.
Strada Trandafirilor 51
307220 Giroc, Romania
Legal and GDPR: contact@sdravobiz.com
Customer Service, Orders, and Support: contact@sdravobiz.com

Last updated: September 28, 2026